FAQ

How long are shipping times?

    Your products will ship within 1-2 business days of placing your order. Specific delivery times will vary and will depend on the customer's selection at Checkout. An estimated delivery time will be provided at the time of checkout. 


    What is your return policy?

      Consumable items may not be returned or refunded. Any baking material, accessories, tools, may be returned and refunded if unused, unopened, and in original packaging. 


      Can I cancel my order?

        Cancelations are possible if the item(s) ordered have not yet shipped.


        What happens if I receive the wrong item?

          If there is an issue with your order; wrong item and/or variant than what you ordered -- First and foremost, we apologize in advance! Please contact us and we will work with you in resolving the issue


          Do you offer exchanges?

            We do not offer exchanges. We attempted to take a proactive approach in being overly transparent and exceedingly descriptive with our product pages. However, if for any reason our description did not meet your needs, please contact us so we may resolve your specific issue and make the necessary adjustments to our pages for future customers interested in purchasing the item


            Do you allow resale of your product or do you have a wholesale program?

              We do not allow resale of any products listed on our site, if we receive an order that is a little out of the ordinary, we will ensure to contact the customer prior to fulfilling the order. Orders will not be fulfilled until we come in contact with the customer and verification procedure is conducted. If the customer cannot provide the requirements for verification, and the order is under suspicion of resale, Bean and Butter has the right to cancel any submitted orders.

              Bean and Butter does not have a wholesale program established at this time.